Terms of Service
Last updated 14 November 2026
These terms apply when you buy a plan from Sumflow Cloud. The aim is that nothing here surprises you later.
1. Who you are contracting with
Sumflow Cloud, the trading name of a sole proprietorship run by Vishal Kumar Sharma, registered for GST in India, at [registered address], GSTIN [GSTIN]. "We" and "us" mean Sumflow Cloud. "You" means the business buying the service.
2. What we provide
Depending on the plan you choose, we:
- build and run data pipelines that bring your store, advertising, payment and courier data into a database;
- host applications in Docker containers on servers we manage for you;
- build backend software to your requirements, quoted separately per project.
Your plan's limits — data sources, refresh frequency, database size and included support hours — are the ones published at sumflowcloud.com/#pricing on the day you sign, and we will restate them on your first invoice.
3. What the monthly fee covers
| Included | Billed separately |
|---|---|
| Server, hosting and SSL. Uptime monitoring and alerts. Daily offsite backups. Security updates. Fixing anything we built that breaks. Small changes within your included support hours. | New features and new dashboards. Data sources beyond your plan. Rebuilding how your store works. Bugs in code written by someone else. Migration to a larger server (₹6,000). Third-party costs, passed through at cost. |
Work beyond your included hours is ₹1,500 per hour plus GST. We will tell you the estimate before starting, and we will not bill for work you did not approve.
4. Fees, GST and payment
- All prices are in Indian rupees and exclude GST. GST at 18% is added to every invoice to an Indian client. If you are GST-registered, you can normally claim it as input tax credit.
- Invoices are payable within 7 days. Monthly plans are billed in advance.
- Monthly billing carries a minimum term of three months, because we buy your server for a long term up front.
- Quarterly billing is 5% below the monthly rate; yearly is 15% below. Both are paid in advance.
- Setup fees are one-time, payable before work starts.
- Founding-client discounts step down on the schedule printed on your first invoice. We will not change that schedule once it is issued.
- We may revise plan prices with 60 days' written notice. Any price you have already paid for is honoured for that period.
If an invoice goes unpaid
We will remind you by email and WhatsApp. Seven days after the due date, your application is switched to read-only — it keeps running and your data stays intact, but writes stop. We do not delete anything for non-payment without 30 days' written notice.
5. What we need from you
- Access to the platforms you want connected, and the authority to grant it.
- Licences for any third-party software or data you ask us to use.
- That the data you give us is lawfully collected and that you may share it with us.
- A named person who can answer questions and approve work.
If we cannot reach you and the work stalls, your plan still runs — the server is still ours to pay for.
6. Who owns what
- Your data is yours. Always. You can export the whole database at any time, and we will help if the export needs doing by hand.
- Software we build specifically for you is yours once the project is paid in full, including the source code.
- Our reusable templates stay ours. The pipeline framework, deployment tooling and dashboard components we reuse across clients remain our property. You get a non-exclusive, perpetual licence to use them in your own deployment, which does not end when the contract does.
- We may describe the work in general terms as a case study. We will not name you, show your figures or publish anything identifying without your written consent.
7. Hosting an application we did not build
We will consider it if the application is written in Python or Node and runs in Docker. It starts with a paid audit of ₹7,500 plus GST, so that we both understand what we are taking on. That fee is credited against your setup fee if you go ahead.
We take no responsibility for defects that already existed in code we did not write. Fixing them is billable work.
8. Support and service levels
| Plan | Included hours | First response, business hours |
|---|---|---|
| Starter | 1.5 per month | 2 business days |
| Growth | 3 per month | 1 business day |
| Pro | 6 per month | Same business day |
| Scale | 10 per month | 4 business hours |
Business hours are 10:00 to 19:00 IST, Monday to Friday, excluding public holidays. Unused hours do not carry over.
We aim for 99.5% monthly uptime on the servers we control and we will tell you when we miss it. These are targets we work to, not a financial guarantee, and they exclude planned maintenance we announce in advance, failures at your hosting or platform providers, and events outside our control. If you need a contractual uptime guarantee with penalties, that belongs in a Custom plan.
9. Things outside our control
We depend on Shopify, Meta, Google, Razorpay, courier APIs, Hostinger and AWS. When one of them changes an API, rate-limits us or goes down, your pipeline can stall. We will fix what we can and keep you informed, but we cannot be held liable for their failures. Where a third party changes something that requires us to rebuild an integration, that rebuild is billable, and we will quote it before starting.
10. Confidentiality
Each side keeps the other's non-public business information confidential and uses it only to perform this agreement. That obligation outlives the contract by three years. It does not cover information that is already public, that you receive lawfully from elsewhere, or that a law requires to be disclosed.
11. Limits on liability
Our total liability for any claim connected to this agreement is capped at the fees you paid us in the three months before the claim arose.
Neither side is liable for indirect or consequential losses, including lost profits, lost sales, lost goodwill or business interruption. Nothing here limits liability for fraud, wilful misconduct, or anything that cannot lawfully be limited.
We are a data and hosting service. Decisions you take about pricing, advertising spend or inventory are yours, and we are not liable for their commercial outcome.
12. Ending the agreement
- After the minimum term, either side may cancel with 30 days' written notice, by email.
- Either side may end it immediately if the other breaches these terms materially and does not fix it within 15 days of being told.
- On termination, we provide a complete export of your database and any code you own, then delete our copies within 30 days.
- We do not hold data hostage over a billing dispute. You get your export either way.
Full detail of refunds is in the Cancellation and Refund Policy.
13. Changes to these terms
We may update these terms. Existing clients get 30 days' email notice of any material change, and the version in force when you signed governs your current billing period.
14. Governing law
These terms are governed by the laws of India. The courts at [city] have exclusive jurisdiction. Before going to court, both sides agree to spend 30 days genuinely trying to settle the dispute in writing.
15. The rest
If a clause is found unenforceable, the rest stands. Not enforcing a term once does not waive it. You may not transfer this agreement without our written consent; we may transfer it if the business is sold, and will tell you. These terms, your quotation and your invoice are the whole agreement between us, and they replace anything discussed beforehand.
Questions
Ask before you sign, not after. hello@sumflowcloud.com or WhatsApp +91 91552 48814.