Cancellation and Refund Policy
Last updated 14 November 2026
The short version: you can leave whenever you like after the minimum term, you keep your data, and we refund anything we have not yet delivered.
How to cancel
Email hello@sumflowcloud.com from the address on your account, or send a WhatsApp message to +91 91552 48814 and follow it with an email so there is a written record. We will confirm within one business day.
Notice period is 30 days. Your service keeps running through it, and your final invoice covers that period only.
The minimum term
Monthly plans run for a minimum of three months. We buy your server on a long-term contract the day you sign, so a one-month stay costs us more than it earns. If you cancel inside the first three months, the remaining months of that term are still payable.
Quarterly and yearly plans are paid in advance for the period you chose.
What is refundable
| What | Refund |
|---|---|
| Free profit audit | Free. Nothing to refund. |
| Setup fee, before work has started | Refunded in full. |
| Setup fee, after work has started | Not refundable. The server has been bought and configured. |
| Monthly plan, part-month | Not refundable. Billing runs to the end of the period. |
| Quarterly or yearly plan, cancelled early | Unused whole months refunded, after deducting the discount you received for paying in advance, and after the three-month minimum is served. |
| Project build, cancelled mid-way | You pay for hours worked and approved up to that point. Anything paid above that is refunded. |
| Existing-code audit (₹7,500) | Not refundable once the audit is delivered. Credited against your setup fee if you sign. |
If we are at fault
If we fail to deliver what your plan promises and cannot put it right within 15 days of you telling us, you may cancel immediately and we will refund the current billing period in full, with no notice period and no minimum term.
We would rather fix the problem. Tell us early.
How refunds reach you
Refunds go back to the original payment method — the same UPI handle, card or bank account you paid from. We process them within 5 business days of agreeing the amount, and your bank usually takes another 3 to 7 business days to show it.
A credit note is issued against the original GST invoice, so your input tax credit is reversed correctly.
Your data on the way out
Whatever the reason for leaving, and whatever the state of the billing, you receive a full export of your database and any code you own. We delete our copies 30 days after your service ends. We do not withhold data over money.
Disputes
If you disagree with a charge, email us before raising a chargeback with your bank. Chargebacks cost us a fee and are slower for you than a direct refund. We have never refused to look at a billing question.